Effective Date: 6/10/2015
This Policy describes how we treat personal information on the websites and apps where it is located. This includes evansdrumheads.com, promark.com, puresoundpercussion.com, ricoreeds.com, and planetwaves.com. By interacting with us, you consent to these practices.
We collect information from and about you.
We collect contact information. For example, we might collect your name and email address if you register on our site. We may also collect your phone number and mailing address if you make a purchase or sign up for our loyalty program.
We collect demographic information. We may collect information like your gender and age. We may also collect your zip code. We might collect this when you engage with our websites or contact us.
We collect payment information. For example, we collect your credit card number if you make a purchase.
We collect information you submit or post. For example, we collect product reviews and comments that you post on our site. We also collect information when you contact us.
We collect other information. If you use our website, we may collect information about the browser you’re using or your IP address. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile apps, we might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described below. To control those tools, please read the “Your Choices” section below.
We collect information in different ways.
We collect information directly from you. For example, if you register with us or sign up for our emails. We also collect information if you make a purchase or contact us.
We collect information from you passively. We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. Learn more about these tools and how you can control them, here.
We get information about you from third parties. For example, our business partners may give us information about you. Social media platforms may also give us information about you.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we may contact you about your loyalty account or feedback. We use your information to fulfill your purchases.
We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use your information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might provide you with information about new products and special offers. We might also use your information to serve you ads about our products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we’ll enroll you in our email newsletter. To manage this, read the “Your Choices” section below.
We use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Policy or our website Terms. We may also use push notification on our mobile apps.
We use information as otherwise disclosed or permitted by law.
We may share information with third parties.
We will share information within the D’Addario family of companies. This includes our affiliates and brands, such as Planet Waves, Evans Drumheads, Promark Drumsticks, Rico Reeds, and PureSound Percussion.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our sites or fulfill purchases.
We may share your information with our business partners. For example, we might share information with third parties who co-sponsor a promotion. We might also share information with our distributors and dealers. Some of these partners may send you information about products or services by mail or email.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. We might share information if we are investigating potential fraud. This might include fraud we think has happened during a promotion. If you are the winner of a sweepstakes or contest, we may also share your information with anyone who requests a winners list.
We may share information with a successor to all or part of our business. For example, if part of our business is sold we may include user information as part of that transaction.
We may share information for other reasons we may describe to you from time to time.
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you can visit your account settings on the site or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control if we share information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their promotional purposes, please send an email to firstname.lastname@example.org.
Your California Privacy Rights.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.
These sites are not intended for children.
Our sites and apps where this policy is found are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at email@example.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.
We use standard security measures.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
We may store information in the United States.
Information we collect may be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
You may access your personal data.
You are entitled to access your personal data. You are entitled to correct your personal data. You may also delete personal data which relates to you. You may object to the further processing of such data, as well as object to receiving marketing e-mails. You may exercise the right at any time by writing to us at firstname.lastname@example.org.
We may link to third party sites or services we don’t control.
Feel free to contact us if you have more questions.
If you have any questions about this policy or want to correct or update your information, please email us at email@example.com.
You can also write to us or call at:
D'Addario & Company, Inc.
Attn: Privacy Officer
595 Smith Street
Farmingdale, New York 11735
Phone: 1 (800) 323-2746
If you want to correct or update your information with D’Addario, please email us at firstname.lastname@example.org.
We may update this Policy.
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
© 2015 D'Addario & Company, Inc. All rights reserved.